(TRENTON) – On March 16, 2021, a hearing will be held that will allow public customers to voice concerns and complaints about the services they have received from Altice USA, Inc (Altice). Altice is a cable television provider whose services are utilized throughout 199 municipalities and thirteen counties in New Jersey.
Assemblyman Wayne DeAngelo (D-Mercer, Middlesex) issued the following statement regarding the investigation:
“Altice serves about 800,000 people in New Jersey. Customers have complained about poor customer service, rising prices, and that their cable simply does not work. No one should have to worry about the services they pay for not working, especially during these cold winter months amidst the COVID-19 pandemic. Many are staying safe in their homes and have been unable to use their internet. Children who are home virtually learning need reliable internet service. We must ensure that residents who pay for certain services Altice provides such as cable television and the internet are able to get the consistent service they need during these unprecedented times.”