Coughlin Pro-Consumer Bill Helping Cable Subscribers Get Credits, Rebates for Service Outages Clears Assembly Panel

(TRENTON) – An Assembly panel advanced on Thursday legislation sponsored by Assembly Democrat Craig Coughlin that would exempt cable television subscriber from notifying cable television service outage to receive credit or rebate.
Under existing law, a CATV subscriber is to notify the CATV company, the Office of Cable Television, or other designated complaint officer of service outage to receive a credit rebate.

“As of right now, cable TV subscribers may call their company and request a rebate or credit for the time they have gone without service due to an outage,” said Coughlin (D- Middlesex). “Many residents take the time to inquire about a rebate; however, others may not have the time or even know they can call to receive a credit to their account.

“With this bill, we ensure residents get the credit or rebate due to them — in the event an outage interrupts their service for a substantial period of time – without any undue stress.”

The bill (A-3260) amends existing law to provide that a cable television company is to issue, within 30 days of a subscriber’s CATV service outage, a credit or rebate or any other form of compensation deemed appropriate by the cable company for a subscriber’s cable television service outage, regardless of whether the subscriber notifies the CATV company, the Office of Cable television or notifies the CATV company, the Office of Cable Television, or other designated complaint officer of the service outage.

The bill was approved by the Assembly Telecommunications and Utilities Committee. It now awaits further consideration by the Assembly Speaker.