Each New Jersey government department, agency and authority would be required to feature a link on its website for the public to submit complaints under legislation (A-1296) approved Monday by the full Assembly, 79-0.
Complaints concerning the entity’s performance, customer service or similar matters would be periodically reviewed by the head of the agency to assess appropriate action.
Bill sponsors, Assembly Democrats Gabriela Mosquera (D-Camden, Gloucester), Carol Murphy (D-Burlington) and Joe Danielsen (D-Middlesex, Somerset) released the following joint statement:
“New Jersey residents deserve an outlet to voice their concerns when necessary. There may be a contact form on its website or phone number to call, but it often isn’t specific to complaints and their query may get lost in the shuffle. Providing a convenient avenue to submit complaints on websites can be a more direct, and even more expedient, way for State agencies to manage grievances.”
The measure now goes to the Senate for further review.